Technical Support
Step-by-step guidance for resolving common technical issues with the SSHIA platform, including account access problems, password resets, two-factor authentication, browser compatibility, and system requirements. This category also covers how to report bugs, request new features, and contact the SSHIA technical support team.
6
Questions
Difficulty
6 Questions
How do I access the SSHIA portal if I am in a remote area with limited internet?
Many SSHIA members work in remote areas of South Sudan where internet connectivity is limited or unreliable. SSHIA has taken steps to make the portal accessible...
SSHIA Administrator
2 weeks ago
477
2
61
What should I do if I suspect my SSHIA account has been hacked?
If you suspect that someone has gained unauthorised access to your SSHIA account, act quickly to secure it and report the incident.
SSHIA Administrator
2 weeks ago
574
2
35
How do I delete my SSHIA portal account?
Members who wish to permanently delete their SSHIA portal account can request account deletion. This is separate from cancelling membership.
SSHIA Administrator
2 weeks ago
85
2
40
How do I change my SSHIA portal username or email address?
Your SSHIA portal username is your registered email address. Changing it requires verification to ensure account security.
SSHIA Administrator
2 weeks ago
560
2
27
The SSHIA portal shows an error message. What does it mean?
Error messages on the SSHIA portal can indicate a range of issues, from simple user errors to technical problems. Understanding common error messages helps you...
SSHIA Administrator
2 weeks ago
590
2
28
How do I set up two-factor authentication (2FA) on my SSHIA account?
Two-factor authentication adds an extra layer of security to your SSHIA account by requiring a one-time code in addition to your password when logging in.
SSHIA Administrator
2 weeks ago
153
2
73
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