Technical Support
Step-by-step guidance for resolving common technical issues with the SSHIA platform, including account access problems, password resets, two-factor authentication, browser compatibility, and system requirements. This category also covers how to report bugs, request new features, and contact the SSHIA technical support team.
20
Questions
Difficulty
20 Questions
How do I change my SSHIA portal username or email address?
Your SSHIA portal username is your registered email address. Changing it requires verification to ensure account security.
SSHIA Administrator
2 weeks ago
560
2
27
The SSHIA portal shows an error message. What does it mean?
Error messages on the SSHIA portal can indicate a range of issues, from simple user errors to technical problems. Understanding common error messages helps you...
SSHIA Administrator
2 weeks ago
590
2
28
I cannot log in to the SSHIA portal. What should I do?
Login issues are one of the most common technical problems reported by SSHIA members. Most login issues can be resolved quickly by following a few troubleshooti...
SSHIA Administrator
2 weeks ago
611
2
41
How do I request a new feature for the SSHIA portal?
SSHIA values member feedback and uses it to continuously improve the portal. Members can submit feature requests through the portal or by contacting the technic...
SSHIA Administrator
2 weeks ago
294
2
33
How do I set up two-factor authentication (2FA) on my SSHIA account?
Two-factor authentication adds an extra layer of security to your SSHIA account by requiring a one-time code in addition to your password when logging in.
SSHIA Administrator
2 weeks ago
153
2
73
All Categories
Popular Tags
South Sudan 4
application 3
fees 3
payment 3
digital health 3
feedback 3
health data standards 3
registration 2
login 2
diaspora 2
profile update 2
account settings 2
certificate verification 2
membership certificate 2
authenticity 2
data privacy 2
GDPR 2
security 2
cancellation 2
enrolment 2
cost 2
training certificate 2
certification 2
health data 2
mHealth 2
professional development 2
recognition 2
cohort 2
support 2
evaluation 2
password 2
account security 2
browser 2
notifications 2
PDF 2
digital certificate 2
WHO 2
health statistics 2
public health 2
malaria 2
interoperability 2
HIV 2
health financing 2
membership 1
SSHIA 1
membership categories 1
student 1
associate 1
fellow 1
corporate 1
membership fee 1
annual subscription 1
renewal 1
membership renewal 1
expiry 1
subscription 1
benefits 1
member benefits 1
privileges 1
networking 1
upgrade 1
membership upgrade 1
category change 1
promotion 1
portal 1
member portal 1
account access 1
documents 1
requirements 1
application documents 1
certificates 1
approval 1
processing time 1
application status 1
waiting period 1
international 1
foreign members 1
global membership 1
late payment 1
membership lapse 1
suspension 1
fee arrears 1
personal details 1
contact information 1
fee waiver 1
scholarship 1
financial assistance 1
hardship fund 1
verification code 1
institutional membership 1
corporate membership 1
organisational membership 1
staff benefits 1
membership number 1
member ID 1
identifier 1
registration number 1
data protection 1
member data 1
transfer 1
non-transferable 1
membership transfer 1
code of conduct 1
ethics 1
professional standards 1
member obligations 1
membership cancellation 1
resignation 1
withdrawal 1
training 1
programmes 1
courses 1
SSHIA training 1
training registration 1
sign up 1
training fees 1
discounts 1
certificate 1
completion 1
non-member 1
open training 1
public training 1
eligibility 1
DHIS2 1
health information system 1
data reporting 1
South Sudan HIS 1
online training 1
in-person training 1
blended learning 1
remote learning 1
e-learning 1
online platform 1
LMS 1
self-paced 1
OpenMRS 1
electronic medical records 1
EMR 1
patient data 1
clinical informatics 1
data quality 1
data accuracy 1
data management 1
iHRIS 1
human resources 1
health workforce 1
HR information system 1
NHIS strategy 1
national health policy 1
capacity building 1
South Sudan health system 1
refund 1
training cancellation 1
refund policy 1
professional certificate 1
health informatics certificate 1
flagship programme 1
qualification 1
verification 1
telemedicine 1
remote health 1
telehealth 1
CPD 1
continuing education 1
lifelong learning 1
South Sudan health 1
contextual training 1
health challenges 1
conflict settings 1
training calendar 1
schedule 1
upcoming training 1
events 1
academic credit 1
university 1
accreditation 1
mentorship 1
programme 1
SSHIA mentorship 1
mentee 1
mentorship application 1
mentor 1
volunteer 1
mentor application 1
giving back 1
matching 1
mentor matching 1
pairing 1
mentorship process 1
duration 1
mentorship period 1
timeline 1
mentorship topics 1
session content 1
career guidance 1
skill development 1
online mentorship 1
virtual mentorship 1
remote 1
distance 1
mentorship certificate 1
completion certificate 1
free track 1
paid track 1
mentorship tracks 1
comparison 1
dual role 1
mentor and mentee 1
simultaneous 1
peer mentorship 1
programme support 1
resources 1
guidance 1
impact 1
workforce development 1
knowledge transfer 1
unresponsive 1
communication issues 1
relationship challenges 1
group mentorship 1
peer learning 1
group learning 1
international mentorship 1
remote mentorship 1
South Sudan diaspora 1
programme quality 1
impact assessment 1
mentee responsibilities 1
expectations 1
commitment 1
engagement 1
women 1
gender 1
diversity 1
women in health informatics 1
paid mentorship 1
pricing 1
reporting 1
concerns 1
safeguarding 1
complaints 1
cannot login 1
access 1
password reset 1
forgot password 1
account recovery 1
2FA 1
two-factor authentication 1
OTP 1
slow loading 1
performance 1
internet speed 1
email 1
not receiving emails 1
spam 1
phone number 1
SMS 1
compatibility 1
supported browsers 1
Chrome 1
Firefox 1
download certificate 1
document upload 1
wrong document 1
replace document 1
bug report 1
technical issue 1
support ticket 1
mobile 1
smartphone 1
mobile browser 1
responsive 1
username 1
email change 1
profile 1
low bandwidth 1
remote area 1
offline 1
connectivity 1
delete account 1
account deletion 1
data deletion 1
hacked 1
unauthorised access 1
security breach 1
mobile money 1
bank transfer 1
online payment 1
print certificate 1
share certificate 1
error message 1
error code 1
troubleshooting 1
portal error 1
contact support 1
technical support 1
help desk 1
support channels 1
feature request 1
improvement 1
suggestions 1
Global Health Observatory 1
data resources 1
NHIS 1
national health information system 1
ICD-11 1
disease classification 1
coding 1
WHO standards 1
IDSR 1
disease surveillance 1
outbreak response 1
disease burden 1
epidemiology 1
health indicators 1
health system performance 1
monitoring 1
HL7 FHIR 1
OpenHIE 1
health information exchange 1
architecture 1
essential medicines 1
pharmacy 1
medicines list 1
SDG 3 1
sustainable development goals 1
global health 1
health targets 1
Africa CDC 1
disease control 1
African Union 1
Global Fund 1
tuberculosis 1
PEPFAR 1
AIDS 1
HSDP 1
health policy 1
strategic plan 1
South Sudan Ministry of Health 1
community health workers 1
CHW 1
community health 1
data collection 1
WHO AFRO 1
Africa 1
health information framework 1
SNOMED CT 1
clinical terminology 1
EHR 1
LOINC 1
laboratory standards 1
clinical observations 1
Digital Health Atlas 1
health technology 1
data security 1
patient confidentiality 1
health data governance 1