The SSHIA portal is loading slowly. How can I fix this?
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Slow portal performance can be caused by a number of factors, including internet connectivity, browser issues, or high server load. Most performance issues can be resolved on the user side.
Answers 2
Accepted Answer
SSHIA Administrator
Author
Accepted
3 days ago
If the SSHIA portal is loading slowly, try the following:
- Check your internet speed: Use a speed test tool (e.g., fast.com) to check your connection. The portal requires a minimum of 1 Mbps for basic functionality.
- Clear your browser cache: Cached data can slow down page loading. Clear your cache and reload the page.
- Close unnecessary browser tabs: Too many open tabs can slow down your browser.
- Use a supported browser: The portal is optimised for Chrome, Firefox, and Edge. Avoid using Internet Explorer or very old browser versions.
- Disable browser extensions: Some extensions (ad blockers, VPNs) can interfere with portal performance.
- Try a different device: If the issue is device-specific, try accessing the portal from another device.
Operations Manager
3 days ago
If the portal is slow for all users, it may be due to scheduled maintenance or high server load. Check the SSHIA status page at status.sshia.org for any ongoing issues. SSHIA performs scheduled maintenance on Sunday mornings between 2:00 AM and 6:00 AM EAT. During this time, the portal may be unavailable or slow.
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