How do I contact SSHIA Technical Support?
SSHIA Technical Support is available to help members with any technical issues related to the portal, e-learning platform, or other digital services.
Answers 2
You can contact SSHIA Technical Support through the following channels:
- Email: support@sshia.org (response within 24 hours on business days)
- Support Ticket: Log in to the portal and navigate to Help > Submit a Ticket (response within 24 hours)
- Phone: +211 XXX XXX XXX (available Monday–Friday, 8:00 AM–5:00 PM EAT)
- WhatsApp: +211 XXX XXX XXX (for quick queries; not for sensitive account issues)
- In-person: Visit the SSHIA Secretariat in Juba during office hours
For urgent issues (e.g., account locked before a training session), call the support line directly for the fastest response.
When contacting Technical Support, always include your full name, registered email address, membership number, and a clear description of the issue. Screenshots are very helpful. The more information you provide, the faster the team can resolve your issue.
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