How do I update my phone number for SMS notifications?
SSHIA sends important notifications via SMS, including OTPs for two-factor authentication, membership renewal reminders, and training confirmations. Keeping your phone number up to date is important.
Answers 2
To update your phone number:
- Log in to the SSHIA portal.
- Navigate to My Profile > Edit Profile.
- Update your phone number in the Contact Information section.
- Click Save Changes.
- You will receive a verification SMS to your new number. Enter the code to confirm the change.
Use the international format for your phone number (e.g., +211 for South Sudan). If you are changing your number because you have lost access to your old number and cannot receive the verification SMS, contact Technical Support at support@sshia.org with proof of identity.
If you have two-factor authentication enabled and change your phone number, ensure that 2FA is updated to use your new number before you lose access to the old one. Navigate to My Profile > Security Settings > Two-Factor Authentication to update your 2FA settings.
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