Social Sciences

Gender-Based Violence Response Services: Integrating Digital Tools for Improved Case Management

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| Published March 29, 2026

Abstract

This research examines the integration of digital tools in gender-based violence (GBV) response services in South Sudan. The study evaluates a mobile-based case management system implemented by humanitarian organizations, assessing its impact on service quality, case tracking, and survivor outcomes. Findings inform best practices for digital GBV service delivery in humanitarian contexts.

Methodology

Mixed-methods evaluation combining analysis of 450 GBV case records, surveys with 30 case workers, and in-depth interviews with 25 survivors who consented to participate. The study compared outcomes before and after digital system implementation at three women's centers in Juba, Bentiu, and Yei.

Key Findings

The digital system improved case follow-up rates from 43% to 87%. Average time from incident to service access decreased from 12 days to 4 days. Survivors reported greater confidentiality (92%) and satisfaction with services (88%). Challenges included staff training needs and system downtime in areas with poor connectivity.

References

1. UNFPA (2023). GBV Response in Humanitarian Settings. 2. UNHCR (2024). Digital Case Management Guidelines. 3. International Rescue Committee (2023). Technology for GBV Prevention.

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Gender-BasedViolenceResponseServicesIntegratingDigitalToolsforImprovedCaseManagement.pdf

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Publication Details

Category
Social Sciences
Published
Mar 29, 2026
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